Refunds and returns

100% money back guarantee
 
We want you to be completely satisfied with your order as your custom is important to us. 

If, for any reason you are not completely satisfied, please email Customer Service who will be happy to help you arrange to return your item(s) for a replacement or issue a full money back refund.

Remember to include your order reference number.

Go to contact us by email.

 Returns

To return inkjet cartridges only, you must ensure that you have enclosed the following details to the FREE POST address below, so that we can identify your order:
(All other products you will need email customer service to discuss return).
  1. Name & address and day time telephone number if poss, so that we can identify your return.

  2. Order reference number found on your confirmation email or reference number at the top of your invoice such as 1921-954-0610.

  3. Brief description of fault. Just a short note will do fine. i.e Doesn't work. Wrong cartridge for my printer etc;

  4. Send to FREEPOST address. Wrap in a plastic bag or something to cover it to avoid ink spills.

    Customer Service
    FREEPOST NAT14985
    InkXpress Direct Ltd
    Warwick
    CV34 5BR

  5. Email. It would be useful to send an email to confirm that you have posted the return so we can keep an eye on it for you. Remember to include your order reference number - thank you.

Go to contact us by email.